Frequently Asked Questions
Visitors often have questions before booking transportation. Below are answers to some of the most common questions about private chauffeur service in Charleston, South Carolina, including airport transfers, reservations, service areas, and corporate transportation. If you need additional assistance, our team will be happy to help.
Answers to common questions about private chauffeur service in Charleston, including airport transfers, reservations, and service areas.
How do I book a ride?
You can book directly through our website by clicking 'Book a Ride,' or contact us by phone or email. We recommend booking at least 24 hours in advance to guarantee availability, though we accommodate same-day requests when possible.How far in advance should I book?
For airport transfers and scheduled trips, we recommend booking at least 24–48 hours ahead. For corporate events or multi-day travel, one to two weeks’ notice helps us plan around your schedule. Same-day bookings are available based on availability.Can I modify or cancel my reservation?
Yes. We understand plans change. Contact us as early as possible to modify or cancel. Cancellation policies vary by service type, and we’ll walk you through the details when you book.Do I need to provide my flight information for airport transfers?
Yes, please share your airline and flight number when booking. We use real-time flight tracking so your chauffeur adjusts for any delays or early arrivals. There is no extra charge for flight monitoring.
How is pricing determined?
Pricing is based on the type of service, distance, and duration. Airport transfers are quoted at a flat rate. Hourly chauffeur services and corporate travel are priced by the hour with a minimum booking requirement. Contact us for a personalized quote.
What payment methods do you accept?
We accept all major credit and debit cards. Corporate clients may arrange invoicing on approved accounts. Payment details are confirmed at the time of booking..
Is gratuity included?
Gratuity is not included in the quoted rate. Tips are appreciated and can be added at the time of payment or given directly to your chauffeur.
What type of vehicles do you use?
Our fleet consists of premium black Suvs like Chevrolet Suburbans and GMC Yukon XLs. Each vehicle features premium leather interiors, climate control, and ample luggage space. All vehicles are impeccably maintained and professionally detailed before every trip.
How many passengers can your vehicles accommodate?
Our full-size SUVs comfortably seat up to seven passengers with luggage. For larger groups, contact us and we’ll arrange additional vehicles to keep your party together.
Are your vehicles stocked with amenities?
Yes. Complimentary bottled water is provided on every ride. Wi-Fi, phone chargers, and other amenities are available on request. Let us know your preferences when you book and we’ll prepare accordingly.
Which airports do you service?
We primarily service Charleston International Airport (CHS). Transfers to and from other regional airports, including Savannah/Hilton Head International (SAV) and Myrtle Beach International (MYR), are available upon request.
Where will my chauffeur meet me at the airport?
For arrivals, your chauffeur will meet you at baggage claim or other designated pick up area. You’ll receive a text message with your chauffeur’s name, photo, and vehicle details before landing so you know exactly who to look for.
What happens if my flight is delayed?
We track every flight in real time. If your flight is delayed, your chauffeur’s arrival time adjusts automatically. There is no additional charge for standard flight delays.
What areas do you serve?
We serve the greater Charleston area, including downtown Charleston, Mount Pleasant, Daniel Island, West Ashley, John's Island, James Island,Summerville, Kiawah Island, Isle of Palms, and Sullivan’s Island.
What are your hours of operation?
We operate seven days a week, including holidays. Early morning and late-night availability is standard. Whether your flight lands at midnight or your meeting starts at dawn, we’ll be there.
Do you provide service for special events or corporate accounts?
Absolutely. We work with corporate clients, event planners, and private individuals who need reliable transportation for conferences, weddings, and special occasions. Corporate account rates and recurring service agreements are available.
Don't see your question?
Have a question that’s not listed here? Reach out to our team and we’ll be happy to assist.